The finance function plays a critical role in positioning any organization for success. This is especially true for small and midsize organizations that often are growing faster than their larger peers, and are more vulnerable to unforeseen disruptions: they must effectively manage cash flow, marshal resources to ensure quality and efficiency, assess and mitigate risk, and coordinate business continuity plans across the entire organization.

And while finance usually operates in the background, often unseen by end customers, it plays a critical role in managing processes and investments (including digital technologies) that contribute to high quality experiences for customers and employees.

SAP and Oxford Economics surveyed 2,000 executives, including 255 from
the finance function, at small and midsize organizations around the world to
understand their priorities, challenges, digital maturity, and strategies for improving customer and employee experiences.