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eCommerce

Provide a superior omnichannel ecommerce experience to build customer relationships and drive revenue

eCommerce

To be competitive, today’s growing businesses must find and engage with customers across multiple channels while offering service that sets them apart from global brands. Buying journeys are increasingly moving online, along with rising customer expectations about the high level of service across every channel, no matter how they choose to engage.

Companies of all sizes need to be focused on delivering a consistent, personalized digital commerce customer experience using multiple solutions.

Industry Dynamics

Commerce in the digital era is being transformed by:

  • Customers and prospects expecting to be able to interact, engage, and transact with you anywhere on any device
  • Customer Centricity to detect, predict, and anticipate current and future needs of the consumer and offer the right products and assortments, and to provide the right experience all the way from awareness to the shopping journey, delivery, and post purchase engagement
  • Service to the Segment of One to drive impactful, personalized, and contextual consumer experiences and meet each consumer’s demands just in time with the right corresponding personalized offer
  • Digital Supply Chains to create an automated, connected, hands-free, end-to-end supply chain aimed at delivering new levels of speed and efficiency as well as superior value to shoppers and consumers

Strategic Priorities for our Customers

Saberpoint’s portfolio of solutions enables its customer to differentiate themselves by providing a contextual experience that is timely, personalized, and truly relevant to each of their customers. We work with our eCommerce customers to:

  • Implement and support an omnichannel solution with robust and intuitive commerce capabilities on an integrated platform
  • Deliver personalized digital commerce experiences, simplify digital transformation, reduce TCO, and accelerate time-to-value
  • Engage and transact with customers on all digital channels with more contextual, personalized, and relevant customer experiences
  • Integrate digital and physical customer touchpoints to deliver seamless customer experiences
  • Promote efficiency in commerce management processes with intuitive business tools
  • Support go-to-market models ranging from B2B and B2C
  • Adopt a customer-centric approach to channel integration to deliver customer experiences that boost loyalty and increase sales
  • Advanced personalization to increase average order value and maximize customer lifetime value by tailoring content based on a shopper’s online history and behavior
  • Get a 360 degree view of all digital customer interactions
  • Achieve seamless integration and interaction with other systems and solutions
  • Improve content consistency, streamline workflows, and reduce operational costs

Customer Testimonial

“Saberpoint has been one of the top notch strategic partners that our organization has had the pleasure of using. As a fast growth startup, we were tasked with building the technology organization from the ground-up. With the strong collaborative partnership with Saberpoint, we were able to build best in class solutions to empower our organization and take it to the next level. Saberpoint is the extended team that every organization needs - they leveraged technical experts who have great people skills, and helped us with our key needs - Infrastructure, Enterprise Systems, Product Information Management systems, Customer 360 view to name a few. If you are looking for a strategic technology partner to increase company performance and overall bottom line, look no further than Saberpoint.”

Venkat Ananthanarayanan, CIO, IT Cosmetics

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