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Digitalization

Transform customer experience, improve productivity, and gain competitive advantage

Digitalization

Digital transformation has become a reality that every company needs to address in today’s digital era. Some industries are under intense pressure to transform their business model now, while others are starting with incremental process innovations.

Essentially, digital transformation is the leveraging of digital technologies to connect people, processes, data and analytics aimed at improving customer experience. It is a fundamental rethinking of customer experience, business models, and operations to find new ways to deliver value, generate revenue, and improve efficiency.

Digital Transformation Solutions

Disruptive innovation is transforming business models, processes, and the way we work in the digital economy

Saberpoint understands that it is critical for enterprises to innovate and keep up with customers evolving expectations. Our digitalization solutions enhance this understanding of your customers, and improve your decision making through advanced tools and insights. These include:

1. Customer Session Replay

Saberpoint offers its customers a unique technology for the capture and replay of every customer’s digital experience on your website and mobile app. This can be leveraged to optimize your digital channels by providing session replay of everything that has happened during customer sessions on your website or mobile app without any need for tagging, and all user sessions can be searched through a simple text search functionality.

2. Digital Concierge

Saberpoint’s digital portfolio includes a digital concierge that can be leveraged to humanize your website with real voice and live graphics, personalize your digital channel with walkthroughs adapted to each user and optimize the user experience with real-time analytics. The digital concierge assists with the increase of sales and conversions and reduction of customer support calls, and to improve user onboarding and training.

Saberpoint works with our customers to stay ahead of the competition by embracing innovative digital solutions for real time availability of customer experience insights.

Get in touch

We see your challenges as opportunities to grow. Let us take a thoughtful look at the issues you are facing, and we'll go over your options together.

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