Accelerating Transformation in the Professional Services Industry
The professional services industry is being transformed with changes in customer engagement models, technology and a truly global economy, which is redefining the rules of engagement to meet customer demands and expectations. Today, professional services firms are evolving to capture new business opportunities by driving customer experience, focusing on productivity, and empowering a culture of innovation. These are changes are usually focused on three strategic priorities:
- Outcome-based engagements - as opposed to the traditional model of monetizing the effort involved
- Knowledge as a service - delivery models requiring firms to provide affordable lifecycle services
- Talent networks - tapping into infinite capacity to source work though open networks. Firms are beginning to think beyond traditional talent augmentation models for key project resources.
The professional services industry is being disrupted by a number of digital trends:
- Digitalization of knowledge and service delivery
- Emergence of innovative and disruptive business models, for instance ride sharing applications
- Emergence of global talent networks whereby firms can leverage talent networks to attract the best talent on an as-needed basis
- Artificial Intelligence and Machine Learning becoming drivers for growth and efficiencies
Lower value and repeatable services are becoming commoditized with competition from new digital entrants. Early disruptive market entrants are taking advantage of digital delivery with lower barriers to entry, and leaner business models are allowing the disrupters to move upmarket and threaten core high-value services.
Saberpoint works with our professional services customers to leverage technology to enable change and adapt to evolving industry dynamics to remain competitive.
Saberpoint works with our Professional Services customers to:
- Accelerate new business models and deliver the best customer experience by connecting the front office to back office
- Realize significant productivity and agility gain for improved savings and responsiveness
- Engage the workforce by improving the user experience and automating high-volume repetitive tasks
- Digitalize knowledge and experience so it can be found, understood, and used instantly
- Aggregate and integrate services from various providers into complete solutions
- Digitalize customer engagement so relationships can be leveraged for growth
- Realize significant productivity and agility gains for savings and responsiveness with real-time information flow and visibility across channels and locations
- Create one source of truth by bringing transactions and analytics together on a single platform to support firms to run in real time
- Get a 360 degree view of all digital customer interactions
- Engage the workforce by improving user experience and automating high-volume repetitive tasks
- Streamline essential functions including accounting, customer relationship management (CRM), operations, sales, marketing and service
Saberpoint works with our professional services customers to reimagine business models and processes for the digitalization of expertise, talent, service execution and customer engagement to remain competitive in today’s rapidly changing professional services industry.
“Saberpoint is exceptional at their guidance at a tactical and strategic levels with cost effective resolutions. They are good at providing a detailed project plan documentation and progress updates in terms of project management i.e., burndowns, road blocks, status and etc.,.
I am overwhelmed with the collaboration, dedication, and the service we received from Saberpoint throughout during our engagement starting from needs assessment to implementation and beyond.
Saberpoint advised us on what we needed, and worked with us on a tight timeline. Their team provided a lot of great ideas regarding the structure of migration process, creating multiple different proposals and working with our team to better define and refine.
Saberpoint has become implementation partners of our robust reporting and BI system migration project.
Saberpoint’s team is incredibly friendly and responsive with their global footprints. I am extremely impressed with their quick turnaround and quality of work.
I always received a legendary service satisfaction by Saberpoint’s team all throughout our engagement and looking forward to working together again in future assignments.
Based on my experience, I highly recommend Saberpoint that need collaborative support to meet changing needs of the business.”Swaran Vadapalli, Director, Application Development, Enterprise Information Technology, Weichert Companies
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