Saberpoint Proudly Supply SAP Professional Services

The professional services industry is being transformed with changes in customer engagement models, technology and a truly global economy, which is redefining the rules of engagement to meet customer demands and expectations. Today, professional services firms are evolving to capture new business opportunities by driving customer experience, focusing on productivity, and empowering a culture of innovation which often involves the adoption of SAP professional services technologies. These changes are usually focused on three strategic priorities:

• Outcome-based engagements - as opposed to the traditional model of monetizing the effort involved
• Knowledge as a service - delivery models requiring firms to provide affordable lifecycle services
• Talent networks - tapping into infinite capacity to source work though open networks. Firms are beginning to think beyond traditional talent augmentation models for key project resources.

Industry Dynamics

The professional services industry is being disrupted by a number of digital trends:

• Digitalization of knowledge and service delivery
• Emergence of innovative and disruptive business models, for instance ride sharing applications
• Emergence of global talent networks whereby firms can leverage talent networks to attract the best talent on an as-needed basis
• Artificial Intelligence and Machine Learning becoming drivers for growth and efficiencies

Lower value and repeatable services are becoming commoditized with competition from new digital entrants. Early disruptive market entrants are taking advantage of digital delivery with lower barriers to entry, and leaner business models are allowing the disrupters to move upmarket and threaten core high-value services.

Saberpoint works with our professional services customers to leverage technology to enable change and adapt to evolving industry dynamics to remain competitive.

Strategic Priorities for our Customers

Saberpoint works with our Professional Services customers to:

• Accelerate new business models and deliver the best customer experience by connecting the front office to back office
• Realize significant productivity and agility gain for improved savings and responsiveness
• Engage the workforce by improving the user experience and automating high-volume repetitive tasks
• Utilize SAP professional services technology
• Digitalize knowledge and experience so it can be found, understood, and used instantly
• Aggregate and integrate services from various providers into complete solutions
• Digitalize customer engagement so relationships can be leveraged for growth
• Realize significant productivity and agility gains for savings and responsiveness with real-time information flow and visibility across channels and locations
• Create one source of truth by bringing transactions and analytics together on a single platform to support firms to run in real time
• Get a 360 degree view of all digital customer interactions
• Streamline essential functions including accounting, customer relationship management (CRM), operations, sales, marketing and service

Saberpoint works with our professional services customers to reimagine business models and processes for the digitalization of expertise, talent, service execution and customer engagement to remain competitive in today’s rapidly changing professional services industry. We are proud to be among the world's authorized SAP implementation companies.

Customer Testimonial