Recent shifts in IT’s commitment to customer centricity, engagement, and employee productivity distinguish best-run midsize companies from their competitors.As companies continue to adapt to the digital economy, they are looking for new and more efficient ways to drive revenue, empower employees, and respond to customer needs. By embedding data and analytics-driven decision support and decision automation capabilities across their technology architectures, midsize companies are able to augment their employees’ competencies and drive intelligence across all customer-facing and back-office operations.