Everything You Need to Know about Salesforce and AWS Integration

Everything You Need to Know about Salesforce and AWS Integration

About Salesforce and AWS Integration

Salesforce and Amazon Web Services (AWS) have aligned together to bring their solutions to more customers around the globe. Within the last year, Salesforce and AWS have announced new integration abilities to better simplify and secure data between Salesforce and AWS solutions. By combining the world’s most comprehensive and widely adopted cloud platform with the leading Customer Relationship Management (CRM) offering, you are able to leverage fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), the Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management.

Key Benefits of Salesforce and AWS Integration

Salesforce and AWS have a strategic relationship that companies are leveraging to transform their business. Whether customers are using Salesforce Software as a service application that runs on Amazon Web Services, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a plethora of benefits.

AWS for Salesforce

·      Flexibility to experiment

·      Freedom to innovate

·      Breadth and depth of native cloud services

AWS and Salesforce for Business

·      Ability to add new capabilities to Salesforce applications

·      Experiment with and drive new value from customer data

·      Innovate faster to accelerate time to market

Salesforce and AWS Integrations

Through this strategic partnership, Salesforce and AWS have created multiple pre-built service integrations. These integrations allow for more impactful engagements while minimizing the complexity, time, and risk that typically comes along with implementing new technologies.

Building compelling voice-enabled experiences with Salesforce Platform and Alexa for Business.

With the integration of Salesforce and Alexa for Business, users can access their critical corporate Salesforce applications from anywhere using just their voice. Alexa for Business provides templates that allow users to build and deploy Salesforce private skills in their organization. Additionally, users can make private skills available to only your employees. Once the skill is enabled, employees can spontaneously ask questions in a way that feels natural and access Salesforce data from any of their Alexa devices.

Provide World-Class Customer Service with Amazon Connect and Salesforce Service Cloud. 

Amazon Connect and Salesforce Service Cloud combine proven contact center technology with the world’s leading CRM, making it seamless for customers to deliver world-class customer service. This solution is entirely cloud-based, so users can assist customers around the world and rapidly scale, without experiencing the overhead traditionally induced by managing contact centers. Fluid integration with Salesforce Service Cloud makes it easy for contact center operators to create personalized and dynamic customer experiences using information such as past purchases, contact history, and customer tendencies, which can be used to anticipate end-customer needs and deliver answers to questions before they are even asked.

Streamline App Development Process with Amazon Web Services and Salesforce Heroku. 

Building and releasing cutting-edge applications quickly can be difficult without proper tooling and integrated customer data. Salesforce Heroku delivers a cloud-native, developer-friendly platform that streamlines application development by integrating formerly siloed customer data and removing the burden of infrastructure management, allowing developers to focus their attention solely on creating customer-centric applications.

Turn Connected Device Data in Engaging Experiences with Amazon Web Services Internet of Things and Salesforce Internet of Things

Businesses are looking to transform their processes with IoT, but without business intelligence, customer context, and an accessible platform, it can be difficult to drive value from IoT deployments.  AWS IoT and Salesforce IoT enable customers to securely connect a network of devices to their CRM and automate actions based on specific events, lowering operational overhead and increasing revenue. Customers can contextualize device data with insight into who is interacting with their devices, how their customers are using their products, and more. Build business logic for any device state using clicks, not code.

Discover Actionable Insights Fast with Amazon Redshift and Salesforce Einstein Analytics. 

Clients can make every customer interaction smarter by giving their sales, marketing, and customer service teams advanced analytics applications directly in their Salesforce applications. This solution combines analytics applications with a fast and scalable data warehouse, helping to accommodate the rapid growth of customer data and bridge existing siloes. A fluid integration with Amazon Redshifteliminates the need for IT expend resources building and managing a custom connection between the applications and data warehouse. We are authorized Salesforce partners. Contact us today to discover how Salesforce and AWS integration can work for you.