IDC conducted a worldwide survey of 1,957 midsize companies with 100-1000 employees (among them, 326 respondents from retail organizations) to identify key factors associated with business success and progress towards becoming a best-run, digitally engaged company.

For each respondent, IDC collected business KPIs including revenue growth, profitability, customer satisfaction, and employee productivity. IDC analyzed the correlations between these business success metrics and respondents’ IT policies and behaviors to determine best practices for IT digital transformation, which provided the basis for determining the four intelligent-enterprise maturity categories.

Download the IDC InfoBrief, sponsored by SAP, below to learn more!