Why Customer Experience Is
Even More Important in the Next Normal
Customer experiences from a year ago are no longer resonating – and many midsize companies know it. According to an IDC paper, sponsored by SAP, 30.9% of digitally determined midsize businesses ranked expanding customer reach via new channels as a top five business priority.
And your business can do the same by moving away from only marketing to customers to engaging customers with personalized experiences based on a well-rounded view of past interactions.
To discover how your customer experience can become your company’s competitive edge, check out the IDC Info Snapshot, “Business Reimagined: Delighting Customers in the Digital World.”
Download below to learn more.