A well-conceived customer journey touches all roles in a financial services organization. Data visualization can be used to predict customer behavior, retain customers and increase loyalty, and drive business growth.
Data visualization enables you to bring data, such as credit card purchases, mortgages, or call center activity, together from multiple touchpoints for a comprehensive view of your data. A robust, visual analytics platform allows a
consolidated 360-degree view of your data across all lines of business. Internal teams within the financial institution and customers can all use the platform to see everything in one place. Customers can also access a personalized view of the accounts across their portfolio. High availability and a responsive interface allow end users to drill down and find exactly the information they are seeking.
This eBook highlights how three different financial services roles benefit from robust cloud data visualization and analytics solutions deployed to support the customer service experience. Choose the role below to learn more about how cloud-based data visualization supports great customer experiences:
• The financial services business professional
• The financial services IT professional
• The financial services customer service and support professional
Download eBook below to learn more.