IDC conducted a worldwide survey of 1,957 midsize companies with 100-1000 employees (among them, 333 respondents from professional services companies) to identify key factors associated with business success and progress towards becoming a best-run, digitally engaged company.
For each respondent, IDC collected business KPIs including revenue growth, profitability, customer satisfaction, and employee productivity. IDC analyzed the correlations between these business success metrics and respondents’ IT policies and behaviors to determine best practices for IT digital transformation, which provided the basis for determining the four intelligent-enterprise maturity categories.
This IDC InfoBrief, sponsored by SAP, provides information on becoming a Best-Run Midsize Professional Services Company. Download below!