Promoting Software For The Retail Industry

Customers of today are revolutionizing the retail industry by expecting relevant products, information, and engagement when and where they want, which is now. This is requiring retailers to transform their business to meet their customers across all channels by leveraging digital transformation to innovate across the value chain, thus driving profitable growth by successfully adapting to how customers want to acquire, use, and pay for their solutions and services. This often involves the adoption of retail ERP systems.

Industry Dynamics

The retail industry is focused on driving personalized, contextual, and relevant shopping experiences for today’s customers:

• Customer Centricity to detect, predict, and anticipate current and future needs of the consumer and offer the right products and assortments, and to provide the right experience all the way from awareness to the shopping journey, delivery, and post purchase engagement
• Service to the Segment of One to drive impactful, personalized, and contextual consumer experiences and meet each consumer’s demands just in time with the right corresponding personalized offer
• Digital Supply Chains to create an automated, connected, hands-free, end-to-end supply chain aimed at delivering new levels of speed and efficiency as well as superior value to shoppers and consumers
• Smart Stores to revitalize the store as a brand-building experience center integrated with online shopping processes, with store staff equipped with data and technology to drive compelling shopping experiences
• New Customer Offers and Business Models by deepening the understanding of your customers’ needs to create new revenue-generating offers and services, and by exploring new customer engagement models and payment options
• Improve Overall Efficiency with retail ERP systems. SMBs can better manage their resources when they implement ERP software for the retail industry.

Strategic Priorities for our Customers

Saberpoint works with our retail customers to:

• Facilitate a single real-time view of the customer and the business with one unified platform (available from SAP or Salesforce)
• Optimize the customer experience with innovative front-office technology and timely, accurate fulfilment through the back end with retail ERP solutions
• Realize significant productivity and agility gains for savings and responsiveness with real-time information flow and visibility across channels and locations
• Get a 360 degree view of all digital customer interactions
• Engage the workforce by improving user experience and automating high-volume repetitive tasks
• Greater ability of store associates and store managers to serve their customers effectively when equipped with the right information
• Accelerate new business models with technology that allows retailers to run truly vertical operations and launch innovative engagement and payment models like specially designed ERP software for the retail industry
• Actionable insights based on unified, real-time data and processes with built-in system suggestions for decision support

Customer Testimonial