The wireless industry is constantly evolving and changing, as a result, Master Dealers, Retailers and Sub-Dealers have had to adapt just to stay competitive. Prepaid is changing the industry with its month-to-month contracts, and customer retention has become one of the biggest concerns for dealers and retail store operators, especially since customers are being driven by the latest promos and deals being offered by wireless carriers. With more options on the market, it is more important to stay relevant to the client’s needs and demands, and to have a strong backend infrastructure to support the business. SAP and Salesforce both offer great solutions to streamline processes and systems to offer a single source of truth from data including POS, carrier commissions, inventory, payment, and financial systems by streamlining software and communication within your organization so dealers can focus their efforts on sales and their customers.
Accounting and Software Solutions
Saberpoint has successfully assisted wireless dealers with automation of manual processes that include:
- Integration with payment companies such as QPay, Tio etc
- Bank integration
- Data analytics and dashboards with KPIs
- Automate reconciliations and postings into their ERP systems such as SAP Business One
- AP Module
- Carrier Commissions, Rebates, Non Paids, Disputes reconciliation
- Received phones reconciliation between Point of Sale systems such as RQ and SAP
- Direct Fulfillment to each retail location
- POS Integration with Vendor Managed Inventory
In providing technology solutions to its customers in the wireless industry, Saberpoint leverages industry leading platforms such as SAP and Salesforce to implement solutions that can scale over time. As a CRM, the Salesforce application focuses more on the client side of billing, where as SAP, being an ERP, spotlights vendor payments and backend company financials. One advantage of both products is the ability to work and integrate with all the carrier mandated bill payment and inventory solutions, thereby automating tasks which currently are being handled manually to streamline costs, processes and to reduce errors.
Keeping up with an ever-changing market is vital to any company looking to not only stay in business, but also expand, which is where KPIs play a key role in growth. With SAP, vendor reports, company sales reports, inventory, and POS data are all combined to form a complete overview of what exactly is going on within the business in real time. With SAP implementation services, Saberpoint can assist to automate postings and reconciliations with programs like SAP Business One. This means that anyone within the organization can access the necessary reports to see an overall picture of exactly what is going on in the company, where losses are occurring, where gains are being made, and areas that need more work. This program can also take the place of multiple staff positions, allowing employees to focus on other areas, such as customer retention. The AP module consists of programs that handle every aspect of the accounting process, such as invoices, vouchers, check printing, and more. This system is designed to process vendor invoices, payments, and receipts.
Wireless Carrier Solutions
Carrier reconciliation can be streamlined and automated with the right software solutions. Carrier commissions, brand rebates, non-paids, and dispute reconciliation are made easier when all of the necessary information is found in one place. With SAP, the software can automatically run the reports you and your employees need in order to reconcile all accounts, meaning more time and resources can be focused elsewhere.
When it comes to available inventory, SAP is a great resource to track what is in stock in store at which location, what vendors have on hand, and what is expected to come in. SAP reconciles inventory with point of sale systems like RQ as well as vendor reports to give an on-demand glimpse of available stock, or if unavailable, when it can be expected to arrive. This also helps with direct fulfillment at each branch, ensuring that stock is available and delivered to each location for the consumer based on needs. A complete POS integration with vendor-managed inventory means that you will always have the inventory on hand that your clients are looking for.
Direct Fulfillment for Wireless Dealers
Saberpoint has successfully implemented Direct Fulfillment for its wireless customers, which automates the process of placing inventory orders, internal approvals, order processing, goods receipt/AR processing, status tracking, and finally ACH Processing for each individual retail location. This eliminates the need to manage inventory at a central warehouse location, and allocate resources to manage the process of getting it to each individual retail location. The benefits our customers have realized from Direct Fulfillment are:
- Elimination of End of Life inventory, breakage, and pilferage
- Reduced lead time to get inventory to dealer partners and/or retail stores
- Improved allocation of product across dealer partners and/or retail stores
- Flexibility to allocate SKUs based on % of business or first come first serve
- Elimination/ significant reduction of infrastructure requirements to house inventory
- Savings on warehouse supplies
- Prepare organization for scalability
- Improved cash flow
- Streamlined/ automated collection process via ACH
- Reduction in days payable & days receivables
- Savings on bank charges
- Improved reporting
- Reallocation of warehouse staff & resources to a sales/sales support role
To see more about how Saberpoint can help change the wireless industry, take a look at this video about Budget Wireless. This customer success video provides great examples of just how Saberpoint is leveraging SAP and Salesforce for its wireless customers.